Yes, we do, but for extra charge.

By taking our managed support, our customers get a chance to work with our Senior Level System Administrators that is faster and higher quality technical support rather than it is managed by one person only.

Senior network and firewall support – $139/hour

Cpanel managed plan – $99/m including the charge of $35 for a control panel itself.

Auto renewal is automatically set up once you purchase an order and agree with our Terms of Services and Privacy Policy not depending on the method of payment you decide to go with.

If you are not 100% satisfied about our dedicated server solutions within the first 30 days of your purchase on any kind of package, simply contact our support at any time by indicating the reason of the request and we will refund your purchase price. Please contact [email protected].

We only store last four digits of your credit/debit card number, which is necessary for the verification process to be completed.

No, you can’t do it. The system requires including credit card details into your profile.

If the order has been marked fraud but you wish to proceed it, you can request for it in live chat or emailing to [email protected]. However, the company will ask for the evidence you are doing a legal business in order to avoid any suspicious activity and protect our network and other customers.

To request a server cancellation service, please submit a cancellation request to [email protected] by indicating the reason for cancellation and the time the server should be cancelled, Immediately or by the end of Billing cycle.

As we are the US company, our dedicated servers are priced in the US Dollars.

Yes. As longer billing cycle you decide to go with, the higher discount will be.

In order to purchase our servers, you must agree with the company’s Terms of Services and Privacy Policy

The provisioning time is up to 45 minutes after which you’ll be updated with login credentials.

Your server can be suspended/terminated due to non-payment or ToS violation, as well as upon your request.

If you for any reasons have violated our Terms of Services or your payment has been overdue, you’ll be updated with 2 email notifications sent by our Support Department. First is a server suspension email notification sent to you just after the shutdown of a dedicated server. The suspension notification will inform you that there are 7 days more to fix the issue caused either due non-payment or ToS violation. The server will be terminated in 7 days after a server suspension. A termination notification email will be sent to a customer just after the termination is proceeded.

If your payment has been overdue for 3 days after the due date or you have violated out Terms of Services, your server will be suspended at the third day of the overdue date or the exact day we receive an abuse complaint on your server. Once a serever is suspended, you’ll have extra 7 days to deal with either the issue related to ToS violation or non-payment. If the situation doesn’t getting better within the indicated time, your server will be terminated.

If your server has been terminated for any reason whether due to suspicious activity or overdue on payment, there is no way you can get your data back unless there are backups have been foreseen from your side. Before terminating a dedicated server, we update our customers with the due date for the data to be preserved. This is why it’s a customer’s responsibility to check emails from us on time.

If for any reasons your payment has been overdue, you’ll have 3 business days to make the payment in order to keep the server active.

DedicatedSolutions.com
535 Scherers Ct.
43085 Columbus, Ohio
United States of America

We accept payments through all major credit cards (Visa, MasterCard, Amex, Discover,Dinersclub) for our services. Money orders and wire transfers are not accepted.

Yes, you will receive after your order an online invoice.

There will be no tax fees if you or your company is located outside of Ohio.

No. Your server will be automatically renewed by our system.

No. However, we offer a 30-Day Money-Back Guarantee.

No, you will not be. You can order a server with us for as long period you want, as well as cancel it at any convenient for you day. However, with purchasing a dedicated server with us, you agree to use it in compliance with our Terms of Services and Privacy Policy.

No. You will not be charged any kind of setup fees.

If the amount of IPs is up to 256 (/24 subnet), the price is $2 per IP. For higher volume of IPs, please contact us directly at [email protected]. In addition, an IP justification form must be filled out – please see our Terms of Services.

If you forgot your password, you can easily resend it at the Login page at https://billing.dedicatedsolutions.com/session/login. By clicking on ‘I forgot my password’, you will be to to request a password reset with your email address. In case you have not received an email notification with your password, please contact us directly by sending an email to [email protected] or contacting us via our Live Chat.

• Columbus, Ohio, USA (Tier IV)
• Cincinnati, Ohio (Tier III)
• Dallas, Taxes (Tier III)

Feel free to test each of our datacenter location by yourself! Ping one of the following IPs to test the latency.

• Colubmus, OH – 67.219.144.13
• Cincinnati, OH – 67.219.144.6
• Dallas, TX – 67.219.148.5