Tag Archives: Managed Hosting

Important Keys to Improve Customer Experience

You can’t deny the fact that keeping all your customers happy is very important to make your business grow. What do you think you can do to improve your relation with your customer? The first answer that will come in your mind is improving customer service. No matter how good your product is or how intelligent your staff is, one of the things that customers always remember is the interaction they have with your company. Below are some tips that will help you in improving your relations with your customers.

Tips for improving your customer service

  • Include a live chat option in your website- Live chat function in your website will allow you and your staff to connect to the people visiting your website in real time. It will make it easy for your customers to communicate with your team.
  • Know about the problem of your customers- To know about the problems that your customers are facing, first you need to observe them properly. Do they look annoyed? Is your staff not communicating with them properly? What type of problems they are getting while using your product? After knowing about the problems your customers are facing, immediately start taking steps to solve them.
  • Be humble- You should know how to manage your emotions and stay calm. This will make it easy for you to deal with dissatisfied and confused customers. When you will stay calm, your customers will feel much more respected.
  • Include FAQs in your website- Try to provide your customers with a list of frequently asked questions on your website. This will answer their questions even before they ask anything. However don’t forget to place your FAQ in a place where it can be easily found. For example, you can place them on your contact page.
  • Focus on the feedback of your customers- No matter how good you are at solving the problems of your customer; you will not be able to get in front of every customer issue. To make sure that you know about the experience every customer is having whether it is good, bad or ugly, make an easy way for your customers to give feedback. By getting feedback from your customers, you will be able to know about your strengths and weaknesses. This will further give you a chance to improve yourself.

Network Protection – Are you being too cheap?

Think back to the last time your server went down and you were not able to conduct business – Do you remember how frustrating that was? Or, maybe you experienced a virus or data-erasing disaster – Do you remember how difficult and expensive that was to resolve?

In today’s business environment, there are very few business activities that do not rely heavily on your computer network, email and data programs. When any of these components work improperly, business grinds to a halt – and you lose valuable time and money!

With technology becoming ever more imperative to your business operations and hackers and viruses becoming more sophisticated about accessing your network, you simply cannot afford not to monitor the health and security of your network at all times. A network monitoring system is a great way for a trained professional to watch over your computer network system for slow or failing components, security breaches, and alarms that signify trouble is brewing. It can also detect signs that your backup solution is not working, that you are running out of space on the server, or that a firewall is not functioning properly.

The question is this – If network monitoring is so important, why aren’t more small businesses insisting that their IT service provider put a system in place?

Lack of knowledge – The reality is that many businesses do have their systems monitored and the bigger and more sophisticated the business is, the more critical this becomes. Unfortunately, many IT providers that service small businesses do not know of or have the tools to provide monitoring services. As a result, many small business owners are not being offered this critically important service.

Complacency – If it isn’t broken, why fix it? Please allow us to rephrase this in more realistic terms – If it isn’t broken, it eventually will be and it will cost valuable time and money! Remember, we do not wait to get robbed before we start locking our doors…we lock our doors to prevent a robbery. Network monitoring is an extremely important preventive measure that On-Site Tech Support utilizes to ensure that businesses do not get robbed of valuable time and money due to computer system failures.

Study: The Adoption of Managed Services Are on Demand

Colocation-SolutionsALE, a global provider of communications solutions and services operating under the Alcatel-Lucent Enterprise, announced the results of research conducted in collaboration with TPNET and focused on the adoption of managed services in the Network On Demand within companies and various market sectors.

The study, titled “Network On Demand: The future for network infrastructure companies,” shows that the most popular services are the maintenance and support infrastructure (21.4%), managed services for network infrastructure (17.9%), data storage (17.9%), printers (14.3%), security (10.7%), the server (7.1%) and cloud voice communication (7%).

The research fits perfectly in the results of a recent study by IDC, which states that by 2020, 80% of enterprise network infrastructure will be provided with a pay-per-use model. The main advantages of this model are given by both the reduction or even the cancellation of investments related to the equipment, either by the possibility of having a network managed by a team of experts able to cope with an environment whose complexity is constantly evolving.

With managed services, companies use only what they need by paying for what they use, and it allows to have a flexible structure that responds to network and connectivity needs. According to ZK Research, multinationals, and large enterprises on average require more than 30 software updates for their network infrastructure, making management a real challenge.

Nearly 65% of enterprises use their own staff for management and maintenance of network infrastructure, while 20.7% use external suppliers. Less than 5% said they have an external contract, which also includes the complete management of network services.

The research also shows that 40% of respondents recognized the cost as one of the main benefits of managed services; 35% said that the greatest benefit is the ability to improve the network without having to invest in the new budget. One in four has then recognized as a convenience free updates on hardware and software.

Finally, about 18% think that the most significant advantage is the reduction of its commitment to IT network management, as well as the flexibility to apply network resource when required.

DedicatedSolutions provides the high performance hosting infrastructure behind diverse organizations in various countries worldwide. DedicatedSolutions offers a wide range of quality hosting products, all designed to give you the very best possible conditions to host your site or to run your business. From a simple Webserver up to complex enterprise solutions such as Database Clusters, Terminal Server, and Communication Software – DedicatedSolutions got you covered!

Companies Continue to Wage a Battle with DDoS Attacks

DDoS-attacksDDoS or denial of service attack is an attempt to make the resources of a system unavailable to its users. Virtually all industries are susceptible to this type of attack. DDoS attacks are growing rapidly, and many countries are beginning to create legislation so that they are taken more seriously and treated as a real problem.

A10 Networks announced the results of a recent report commissioned by IDG Connect: “IDG Connect DDoS Survey”.

The main conclusion of the study, which is based on interviews with 120 senior decision-making IT in large organizations, cites that companies are currently waging a brutal battle against a growing army of online attackers. As a result, companies suffer an average of 15 DDoS year, with an offensive that causes an average of 17 hours of actual inactivity, including falls, blocking or denial of access to the client.

As DDoS attacks become more popular, they are also become harder to combat. So, and while the maximum utilization of bandwidth to carry out an attack reaches the middle of incredible 30-40 gigabits per second (Gbps), 59% of organizations confirmed to have experienced assault of more than 40 Gbps. Besides, most respondents (77%) also expect sophisticated multi-vector attacks patterns as the most dangerous type of DDoS attacks in the future.

More than half of the organizations surveyed confirmed their intention to increase their budgets for prevention of DDoS attacks in the next six months. The IT security teams are the most likely to lead efforts to prevent DDoS attacks (36%), followed closely by CSOs (26%) and CIOs (26%).

DDoS attacks are called ‘sudden death’ for good reason. If the brake is not put, costs for organizations could range from loss of business to the need to invest time in restoring the service and decrease in customer satisfaction. The good news is that IDG findings show that security teams are making the DDoS attack prevention a priority. With improved threat prevention system, they can make an immediate threat to their business in a notification level.

Among the key findings of the report include:

  • The type companies suffered an average of 15 DDoS a year, with large organizations experienced more interruptions.
  • One in five companies reported that downtime were more than 36 hours, with an average duration of 17 hours attacks.
  • 33% of respondents reported DDoS attacks over 40 Gbps with the most common are Flood UDP (23%), Slow Post (16%) and SYN Flood (14%).
  • 77% believe that the multi-vector attacks, including attacks at the application level and volume, are included, will be the most dangerous in the future.
  • More than half of respondents plan to increase their DDoS budgets (54%) in the next six months.
  • 53% of respondents confirmed that on premise protection is the most effective solution to deal with multi-vector DDoS threats, followed by the hybrid protection (34%), or a single solution as the on-premise appliance (19%).

The corporate segment in various industries believes that telecom operators and ISPs are those who are best positioned to protect them against such attacks. There is, therefore, a window of opportunity for operators to generate revenues by offering security services to mitigate DDoS attacks.

Straighten Out the Relationship Between On-premise and Off-premise IT Infrastructure

ManagedThe market for cloud infrastructure-as-a-service matures and develops very quickly. Strategic suppliers must be chosen carefully. Leading IT users expect more from your service providers.

Successful IT outsourcing providers offer a broad, profound service offering that is a variety of IT infrastructure and. As changed the composition of IT services, depending on the priorities of the company, IT departments need access to a complete range of reliable IT services.

DedicatedSolutions enjoy recognition as the leader in hybrid IT structures with the practical experience that allows us to make the right mix of technology modules locate depending on the needs of your company, your workload and the expectations of the end user.

DedicatedSolutions may help you to get the right mix of IT services from a single competent and reliable partner.

  • Integrated, customized and optimized solutions from multiple IT infrastructure models combine technological opportunities with the company’s needs.
  • Combine the best of your traditional IT with additional capacity that could lift your IT alone.
  • Select individual offers, co-managed or fully managed solutions that are based on the priorities of your business.
  • Start with your unique IT capabilities, business objectives, and workloads
  • Check deployment methods against relevant capital, security and speed introduction criteria
  • Select the methods, maximize agility and ROI for your business and user satisfaction
  • Create at uniform blocks that form the foundation of your hybrid IT infrastructure
  • Work with DedicatedSolutions, which developed the right formula for your business

DedicatedSolutions offers a wide range of quality hosting products, all designed to give you the very best possible conditions to host your site or to run your business. From small shared accounts, through reseller accounts, virtual private servers and up to fully managed dedicated servers, you can find it with us.

We have the agility, scalability, and security that is expected of an enterprise-class cloud and is also supported by an industry-leading global network. DedicatedSolutions provides a hybrid-enabled cloud with all the controls, automation and advanced functions that are required for the promotion of business solutions. You get cloud infrastructure, platform services, orchestration and managed services in a single, integrated platform of DedicatedSolutions.